Refund policy

USA Orders

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. (No exchanges).

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags (if applicable), and in its original packaging. You’ll also need the order number with the receipt or proof of purchase. 

To start a return, you can contact us through the form on our Contact Us page or at info@aegeanessence.com with your name, order number, shipping address, and reason for returning.

The return shipping cost is the customer's responsibility. Original shipping costs will not be refunded.

* Items sent back to us without first requesting a return will not be accepted!

Aegean Essence is not responsible for lost or stolen packages, in shipping and return shipping.

International Orders

Customers are responsible for any import fees, customs duties, taxes, or other charges assessed by the destination country’s customs authorities. These charges are determined by the shipping destination and customs authorities and are outside of Aegean Essence’s control.

For international returns, customers are responsible for return shipping costs. Aegean Essence will provide a return shipping label, and the cost of the return label will be determined at the time the label is purchased and deducted from the customer’s refund amount. Any additional costs associated with returning an international order, including customs-related fees or charges assessed during the return process, may also be the responsibility of the customer.

Original shipping charges, import fees, customs duties, and taxes are non-refundable.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right, either with a refund or by sending you a new product. We will request that you submit photo(s) showing what the issue is.

Aegean Essence is not responsible for broken or tarnished jewelry after the 7-day return window. Aegean Essence is not responsible for lost jewelry.

Exceptions / Non-returnable items
Certain types of items cannot be returned: custom products (such as special orders or personalized items), gift cards, and sale items. Discounted items are final sale (unless damaged).

Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@aegeanessence.com or through the form on our Contact Us page.